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Create Agent

Basic Information

Classic Flow uses Lex + Lambda conversation loop. Agentic AI uses a Bedrock Agent with tools via AgentCore Gateway.
A human-readable label for this agent (max 100 characters).
Instructions that define the agent's behavior, personality, and goals.0/10000 characters
The first thing the agent says when answering a call. Keep it short and welcoming.

Model & Voice

Haiku is fastest; Sonnet is more capable.
Amazon Polly voice for text-to-speech output.
Generative sounds most natural but is slightly slower.
RuthEnglish (US)

Languages & Voices

When enabled, the AI will detect the caller's language and respond in the same language, switching to the appropriate Polly voice automatically.

Knowledge Base

When enabled, the agent can search uploaded documents to answer questions. Upload documents in the Knowledge Base section of the dashboard.

Guardrails

Maximum number of conversation turns before the agent ends the call.
Content filter. Provide both ID and version, or leave both blank.
DisclaimersText read at the start of the call (e.g. "This call may be recorded").

Tool Definitions

Define tools as a JSON array. Each tool needs name, description, and inputSchema.